Delivery start messages are sent based on invoice registration, so even if you receive an email, you might track your package in 24 hours.- bussiness days after receiving delivery comfirmation email.

Delivery begins after export declaration, and the delivery period for each country is as follows.

Please find out shipping period for each region below :
• Shipping to Asia: 1~3 business days
• Shipping to Oceania : 2~4 business days
• Shipping to Europe : 3~5 business days
• Shipping to North America : 5~7 business days

*Shipping duration may vary depending on circumstances of carrier and public holidays.

If the order number is different, it will be delivered individually, so composite delivery is not possible.

Changes can only be made at the [Order Acceptance] and [Payment Completed] stages, and the address and member information cannot be changed from the next stage.

Please send a picture of the product you received and warranty along with your order number, name, and product name to cs@gentlemonster.com and we will help you check it.

Please send your order number, name, and photo of the damaged part to cs@gentlemonster.com and we will help you check it.

Gentle Monster product will be delivered by DHL.
However, we will send ESM to areas where DHL delivery is not possible.

Member
-You can check the delivery status of your order at [Account > Order History].
-You can check the delivery status of your order by clicking [Account > Order History].
-When the order details is processing status, you can check the delivery progress by pressing the [Delivery Tracking] button or using the invoice number on the courier's website.

Non-member
-You can also check the order details of your order as a non-member on the website.
-If you click the login button at the top of the homepage, you can check the 'non-member order inquiry' button at the bottom.
-Please enter your email address and order number that you key in at the purchase, your tracking number will be retrieved.

To get better service, such as order tracking please join us as a member.

In order to inspection of situation please send your order number, name, and explaination of delivery status to cs@gentlemonster.com

The product price does not include tax, and the amount of duties will vary by different terms and tax policies for each country. You can check the amount of import duties and VAT at the checkout page on our website. By including these in your payment, we guarantee that there will be no additional charges upon delivery.
If duties and taxes are not paid during checkout, once your order is ready for delivery in your country, the local courier will contact you to inform you of the tax and duty. In this case, the customer will be responsible for any duties imposed by local customs.

*Shipping to France, Germany, Italy, Japan, Taiwan, Thailand, United Arab Emirates, and the United Kingdom: All prices shown on the website or app are inclusive of all customs duties.

Unfortunately we do not offer Express delivery service.