Member
You can check it through [Login > Account > Order].

Non-member
Please go to [Track your order] under Customer Service menu, You can track your order with your email address that you put in when you make a purchase and the order number.

* However, if you purchased from the UAE website, please contact cs@gentlemonster.com for assistance.

Once the order already placed, we can not change the order information, Cancellations may only be requested at the status before “Ready to delivery” and requests may be made at the [Account > Order details > Order cancel]

Please be mindful that cancellation is not possible once the shipping process has begun. From the stage of “Ready to Delivery”, order should be processed by return process after product receiving.

You can check the order number by the email we sent you when you placed the order or [Account > Order].

Shopping baskets are automatically stored for 30 days.
If you are not logged in, your shopping cart will only be saved while your web browser is open.

There may be purchase restrictions depending on the number of collaboration products or inventory.

All products from Gentle Monster are sold only as finished products.

Shopping bags are not included when purchasing online.
But we offer you complimentary gift wrapping service for all online purchase

When you shop at gentlemonster.com you will be received Item with our gift packaging includes a signature gift box. (Shopping bag is not enclosed)

Simply select your item and click ‘Add to Bag’.

We do not offer the reserve items sevice.

You will be receiveed your order in Gentlemonster.com Signature box, check the gift warping under product details on our website.