We apologise but Gentle Monster Singapore does not provide prescription services at the moment. However, let us recommend you some optical places who will be able to help and assist you on that area .

There is no self collection service at the moment, your order will be shipped out as soon and delivery will take 3-5 working days.

Please contact us for more information at our email cs.sg@gentlemonster.com or dial us at +65 9017 7923

We do provide complimentary gift wrapping which includes a ribbon and a gift card should you require.

Non-member orders are available. However, after registering as a member later, the order history can not be combined and can only be tracked via your email address.

Once the order already placed, we can not change the order information, Cancellations may only be requested at the status before “Ready to delivery” and requests may be made at the [Account > Order details > Order cancel]
Please be mindful that cancellation is not possible once the shipping process has begun. From the stage of ‘Ready to Delivery’, order should be processed by return process after product has been received.

You can check the order number by the email we sent you when you placed the order or [Account > Order].

All products from Gentle Monster are sold only as finished products.

Shopping bags are not included when purchasing online. But we offer you complimentary gift wrapping service for all online purchases

There may be purchase restrictions depending on the number of collaboration products or inventory.

When you shop at gentlemonster.com you will be received Item with our gift packaging includes a signature gift box. (Shopping bag is not enclosed)

We do not offer the service of reservations on our website.

You will be receiving your order in our Gentlemonster Signature box, check the gift wrapping under product details on our website.

We do not sell cases individually, all casing only comes with a purchase made.