After we have received your return parcel, we will proceed to check the following before we process a refund:
- The product must contain all unused components.
- If the inside of the product is damaged or the attached tape is torn, it cannot be returned.
- If the frame's demo lens is removed, or any visible scratches that does not fall under production defect, your return will not be processed. Your refund will be visible in your statement after 5-7 working days.

Exchanges and refunds must be done at the original store of purchase

We are unable to process any exchange and refund for purchases from other countries, we kindly seek your understanding.

Cancellation is possible only at that stage on [Order received] [Payment completed] in Order details.
It is not possible to cancel the order from the [Ready to delivery] stage, and you can return the product after receiving it.

You can return it within 7 days from the day you receive your product. Contact us at cs.sg@gentlemonster.com with your order number as the subject title.
Request a return label and schedule a collection time for your return. Your return label will be sent to you by email.

The refund period may vary depending on the credit card company.
Credit card - up to 7 to 14 business days, but it may vary depending on the credit card company's refund policy.
※Please contact the credit card company for the exact period.

There is no exchange system in the online store, please return it and place an order again.

We provide both free shipping and returns

The inspection will be carried out in 3 to 5 days after receiving the product in the warehouse. We will help you with the refund after the inspection.

You can only return your order to online store that you purchased from, and Exchange must be returned and place an ordered again.

The delivery complete status will change within about 1 day of receipt of the product, and returns will be received afterwards.

You cannot return it if it falls under the following reasons.

- The product you purchased can only be returned within 7 days of receipt.
- The product must contain all unused components.
- If the inside of the product is damaged or the attached tape is torn, it cannot be returned.
- If the frame's demo lens is removed, it cannot be returned.

Refunds are typically issued within 3-7 business days of product inspection.
Depending on the processing time of your bank or credit card provider, it may take 7-14 business days for your refund to appear on your account.
You will receive a refund for the payment method used in the original order.