The service is available from 12 a.m. to 2 p.m.

Amended to : Orders that opted for 'Same Day Delivery' will be delivered by 11pm by our courier partner, UPARCEL.
A text will be sent via SMS to the phone number provided and you will be able to follow your parcel's journey.
Should you require further assistance, please dial our customer service hotline at +65 9017 7923

The same-day delivery fee is $10.

Same-day deliveries are handled by uParcel.

The address for same-day delivery cannot be changed.

The return fee is free. In order to enjoy free returns, you must return the product to us via our courier.

Guests must sign up through [Member-Exclusive Services] to use the same-day delivery service.

To check the status of your online order, please visit [ACCOUNT], sign in to your account and click [Orders] tab.

And uParcel will send you text message
1) when rider picked up parcel
2) after parcel delivered

All regions are possible.

If you did not receive your package by 11:00pm on the day of the order, please contact our Customer Service below: WhatsApp us at +65 9017 7923 or email us at cs.sg@gentlemonster.com

1. Contact us at cs.sg@gentlemonster.com with your order number as the subject title. Request a return label and schedule a collection time for your item. Your label will be sent to you by email.
2. Items returned must be in their unused original condition with invoice, authenticity certificate card, barcode booklet, all packaging with protective materials intact. Optical frames cannot be returned after they have been fitted with prescription or replacement lenses.
3. Print the pre-paid shipping label received by email, and stick it on your parcel.
4. Hand the parcel over to the courier.
5. A final inspection will be done to ensure all items are in its original condition before processing your returns.
Your refund will be credited to your original form of payment within 14 days.
We only accept purchases made in and through the Singapore site. For returns and assistance on orders from outside of the Singapore,
please contact: cs.sg@gentlemonster.com